Hassel Free Returns
We hope you love your new Hugabugg products but if you are not 100% satisfied with your purchase, please return your order for a full refund, Hugabugg.com credit, or exchange of the item cost within 7 days of the purchase date. Returns must be new, unused, in the original packaging and include all accessories, instruction guides and labels. Domestic return shipping is free. The cost of the original shipping is not refundable.
This policy only applies to products that have been purchased on Hugabugg.com. Products purchased from other retail outlets must be returned to the original place of purchase. Please refer to the retailer’s return policy for full instructions.
Please note that we are only able to refund shipping charges if we sent the wrong item or the item sent was defective.
Returns and Exchanges can be accepted by any of the following methods:
Return Item via phone online or email
- Enter in your order ID number and complete the Return Form (state reason for return/exchange) on the Hugabugg.com web site.
- You will be emailed with a suitable return label
- Place the Return Form with the item(s) being returned into box, seal box and affix Return Label (provided with Return Form) onto box
- Drop off at your nearest FED-EX location
Our Consumer Satisfaction Team is happy to help live. Please contact them via phone or email for assistance.
PHONE: 1 (800) 315-9040
Once your item is returned, we will either exchange the item (per your selection), issue a credit (to your credit card) or give you Hugabugg.com credit. If your selection is no longer available, we will issue a credit. If a credit is issued, we will credit the original payment account for the item’s purchase price, including tax (if applicable), but excluding the original shipping charge. Please allow 2 – 4 weeks for the credit to appear in your account.
If returning for Hugabugg.com credit, we will issue a credit code to use on Hugabugg.com, via email.
Returns will be processed between 5-10 business days.